Return & Refund Policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return or exchange your items within 90 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.

For the return or exchange of Tendeope products purchased from any other authorized retailer please contact your retailer directly

Returns Process (excluding Black Friday and other Promotion)

For all returns, please contact service@northelixir.com for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.

Damaged Items

If your items are received damaged, please send a photo with the damaged item along with your order number to service@northelixir.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at service@tendeope.com with the subject line: MISSING ITEM along with your order number.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If a consumer initiates an order cancellation before the shipping time and within the time period specified by the Tendeope website for initiating order cancellations, the order can be canceled.

Return & Exchange Address:
32 Lim Pun Tok Village, Wan Chai, Hong Kong Island Hong Kong SAR

phone: 85257052413

email:service@northelixir.com